Terms & Conditions

Terms and Conditions

 

All SEARCHTRAVEL tours are provided by SEARCH SPORTS GLOBAL Sagl (“we”, “our” or “us”) and are subject to these terms and conditions. In booking your Tour you confirm that you are over the age of 18 and have read, understood and accept these terms and conditions in their entirety.

 

Rights and Jurisdiction

As SEARCH SPORTS GLOBAL Sagl is a Swiss company you are covered by Swiss Consumer Law and associated consumer guarantees. You agree that any dispute will be determined by laws of the Canton of CHIASSO, Switzerland and shall be subject to the jurisdiction of the courts of CHIASSO. The exclusive venue for any action against SEARCH SPORTS GLOBAL will be in the courts of the Canton of CHIASSO, Switzerland.

 

Price and payment

Whilst we reserve the right to increase or decrease published prices at any time, once you have booked your tour and paid your deposit, the price shown on your booking confirmation is the guaranteed price of your tour. You must pay for your tour in full at least 90 days prior to your departure date. If you fail to pay for your tour in full 90 days prior to your departure date, we reserve the right to cancel your booking and your deposit will be forfeited.

 

Exchange rates & currency

We charge all tours in Euros. Your deposit and final payment will be based on the price listed at the time you booked and will not be subject to any exchange rate variation.

 

Your obligations

You must follow the instructions of your SEARCHTRAVEL host at all times; ensure that you are of an appropriate level of fitness to participate in your tour; notify us of any medical ailments from which you suffer which may affect your ability to participate in the tour; wear a helmet at all times whilst cycling; not cycle when under the influence of alcohol or drugs; and ensure you have travel insurance, providing you with cover for baggage, cycling equipment and medical expenses whilst you are on your tour. We must sight your Travel Insurance policy prior to departure date.

 

If you wish to cancel your tour

We understand that things can change and you may have to cancel or change your travel plans due to unforeseen circumstances. We endeavour to make it as simple as possible to do so.

Should you wish to cancel your booking, you must give us notice in writing to mail@search2retain.com.au or call us on +61 (0)403 656 821 or +393427225339. Once we receive your cancellation notice we will follow up with an email confirming your cancellation. Your cancellation will take effect from the date that you receive our email confirming your cancellation.

CANCELLATION POLICY:

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There can be no exceptions to this Cancellation Policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism and by entering a contract of sales with SEARCHTRAVEL, you agree that this policy represents fare compensation for the costs that SEARCHTRAVEL has incurred on your behalf. Furthermore, SEARCHTRAVEL reserves the right to cancel any tour using our discretion if we believe that the safety of our guests or staff may be compromised.

In the event of cancellation, SEARCHTRAVEL is not responsible for any loss incurred by you for any non-refundable travel costs. In any event, refund of payments received by SEARCHTRAVEL will constitute full and final settlement. We highly recommend you include travel costs in your travel insurance purchase to protect your travel investment.

*If you chose to credit your refund to a future Tour you must make a reservation within 12 months of the original Tour commencement date otherwise you will forfeit the credit. The Refund option cannot be chosen for subsequent Tours once you select the Credit option.

 

Accommodation

Our prices are based on twin share (two people per room). SEARCHTRAVEL will endeavour to find a roommate (of the same gender) for guests wishing to share a room. If you sign up more than 60 days in advance of your tour and no roommate is available you WILL NOT be charged the private room charge however we reserve the right to allocate a roommate to your room at any time prior to or during the Tour. If you sign up less than 60 days in advance of departure and no roommate is available, the full private room charge of 15% of the total tour cost will apply. Should a roommate be found within 60 days, the private room charge will be refunded.

 

Single room:

As an optional extra, a person traveling alone on any tour may reserve a room for his or her exclusive use. This will guarantee you a private room every night. Please be sure to speak with your Tour Consultant to confirm your room arrangements.

SINGLE ROOM UPGRADE FOR OUR TOURS ARE 15%

Note that in Europe, single rooms are often smaller than double rooms.

 

Transferring your tour

Should a business or personal emergency cause you to not be able to go on your tour, you may transfer to any other tour. Please refer to the Cancellation Policy as the Credit towards future Tour section defines your rights and obligations.

 

Itinerary

We will use our best endeavours to ensure that the itinerary of your tour does not have to be altered. However, if an Event Outside Of Our Control occurs, we may not be able to follow our advertised itineraries or schedules. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries due to Events Outside Of Our Control, we cannot compensate you for such expenses.

 

Bikes

You are required to supply your own bike to ride on the Tour. You hereby confirm and acknowledge that: it is suitable for your selected Tour, well maintained and in good condition at the commencement of the Tour. Our mechanic will assemble your bike at the commencement of the Tour and advise you of any deficiencies that we believe will impact the safe operation of the bike. We carry minor spares such as tubes, brake pads and tyres however if the bike is deemed to be unsafe you must pay the costs incurred to repair the bike or arrange your own repairs. We recommend that you have your bike serviced immediately prior to travel to your Tour.

 

Passports, Visas and Documentation

You are required to have a valid passport and all necessary visas, permits and certificates required for your tour as well as any necessary vaccinations. A valid passport must be carried at all times and be valid for 6 months beyond the completion date of the tour. You agree that SEARCHTRAVEL is not responsible for any refused entry to a country because of lack of the correct passport, visa, or other travel documentation.

 

Waiver

By booking your Tour, you acknowledge that you have received and read all correspondence provided by us in relation to your Tour and you accept that any guidance given by us as regards climate, clothing, special equipment, topography etc is done so in good faith. Furthermore, you accept that we cannot confirm its accuracy or completeness as we are often dealing with factors out of our control. You acknowledge that it is your responsibility to arrange insurance to cover you during your Tour and that you must provide a copy of this insurance prior to commencement of your Tour. You confirm that you are aware of the physically strenuous nature of our Tours and accept the risks and hazards of our tours, including the dangers inherent in cycling either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads and/or tracks. You accept that external activities not arranged as part of your Tour itinerary are performed at your own risk and we do not provide any guarantees in relation to these services. You confirm that you are sufficiently fit and healthy to complete your Tour and are aware of no medical reason or condition which would prohibit you from completing your Tour. You accept the potential for (amongst other things) delays, alterations, loss of or damage to property, inconvenience and discomfort; and accept that subject to paragraph below, you participate in your Tour, and cycle, at your own risk.

 

Liability

Nothing in these terms & conditions limits or excludes our liability to you for death or personal injury caused by our negligence. To the extent your property is lost or damaged due to our acts or omissions, we shall be liable for the cost of repairing or replacing any such property, up to a maximum of EUR €1,000 and we therefore suggest you bear this in mind when packing for your tour. Without prejudice to paragraphs and our entire financial liability whether in contract, tort (including negligence) or otherwise (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of any breach of these terms and conditions shall be limited to the amount you paid for your Tour. We are not be liable to you for any loss of, or damage to, your property caused by your own act or omission. Nor are we liable for any claim for disappointment, loss of enjoyment, loss incurred as a result of Events Outside of Our Control, loss incurred due to the theft of bicycles, loss incurred due to injury as a result of cycling either on or off road, unless such injury is caused by our negligence; or loss related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of these terms and conditions; or other special, indirect or consequential losses. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights.

 

Comments and complaints

If you have any concerns while on your Tour, please communicate those concerns directly with your SEARCHTRAVEL Host and allow us to address them immediately. If you feel the matter is serious and not able to be addressed by your Host, please feel free to contact our Italian office by telephone. We provide office and after-hours numbers to everyone.

 

Data Protection

We will use the personal information you provide to us to provide your Tour, process your payment for your Tour and inform you about similar products or services that we provide. You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party.

 

General

We may transfer our rights and obligations under these terms to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and SEARCH SPORTS GLOBAL sAGL. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.